FAQs

FAQs

Unfortunately, there is no possibility of returning a purchased license. We understand that sometimes purchased products may not meet all expectations. However, we offer a 10-day trial version so that our customers can be 100% sure of the product before purchasing it.

Exchange Condition: An exchange is only possible if the activation code does not work.

Please consider your purchase carefully before finalizing it. If you have any doubts or questions about the product, we encourage you to contact us before making a purchase. Our team is here to help and advise, ensuring that you receive a product that best meets your needs.

Yes, in our store, we value the loyalty of our customers and are happy to reward them for their continued trust in our products. We have prepared a special discount system for regular customers that is tailored to individual needs and purchase history.

Additionally, we are open to negotiating prices for larger orders, considering the needs of both our business and individual customers.

If you are interested in detailed information about our discounts and promotions, we encourage you to contact us directly. Please send an email to: office@lioncut.eu, where our specialists will gladly provide all the necessary information and help tailor the offer to your expectations.

The LionCut software is designed to ensure broad compatibility with various cutting plotters. Currently, LionCut is compatible with the following plotter models:

  • Graphtec: Series 5000, 7000, 8000, 8600, and 9000.
  • Jaguar: All models.
  • Summa: Model D-160.

We recommend installing the trial version before purchasing to check if it will work with your plotters.

We are continually working on expanding the list of compatible devices to meet the needs of as many customers as possible. If your plotter is not on this list, we encourage you to contact us. We can provide more detailed information and check the possibility of using LionCut with your specific plotter model.

Yes, our store offers technical support for all LionCut users. We understand that professional software sometimes requires additional help or advice, so we are here to provide comprehensive service and assistance in any situation.

Our technical support includes:

  • Assistance with the installation and configuration of LionCut.
  • Troubleshooting technical issues related to the software’s operation.
  • Advice on optimal use of the software’s features.
  • Software updates and information about new features.

We are available via email, phone, and through the contact form on our website. Our team of experts is ready to provide fast and effective assistance so you can fully utilize the potential of LionCut.

Yes, we offer our potential customers the opportunity to try LionCut before making a purchase. We understand that choosing the right software for cutting film is an important decision, so we want to give you the chance to familiarize yourself with the program’s features and interface.

To take advantage of the LionCut trial version, please send a request to the email address: [email protected]. Our specialists will quickly respond to your inquiry and provide you with all the necessary information and a link to download the demo version.

Unfortunately, not at this moment.

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