LionCut Store Terms and Conditions
I. General Information
The online store operating at www.shop.lioncut.eu (hereinafter referred to as the “Store”) is operated by SANLITE sp. z o.o., with its registered office in ZrÄ™bice, ul. LeÅ›na 1, 42-256 ZrÄ™bice, registered by the District Court in CzÄ™stochowa, XVII Commercial Division of the National Court Register – Register of Entrepreneurs under KRS number 0001073217, registered under NIP: 9492265618, REGON: 527108703, phone: +48 608 710 755, email: [email protected] (hereinafter referred to as the “Seller”).
The Buyer (also referred to as the “Customer”) is any natural person with full legal capacity making purchases for purposes not directly related to their business or professional activity (“Consumer”), as well as an entrepreneur within the meaning of applicable EU law.
All information regarding goods, including prices, catalogs, folders, brochures, informational or advertising materials, and information contained on the Store’s website, directed by the Seller to recipients and potential customers, is for informational purposes only and does not constitute an offer within the meaning of applicable law.
Photos and presentations of offered goods are exemplary and intended solely for presenting specific models.
These Terms and Conditions are the only document, subject to individual provisions resulting from Agreements concluded with individual Customers, specifying the rules for using the Store and placing orders through it.
The Terms and Conditions are available on the Store’s website. Each Customer can access the Terms and Conditions at any time by clicking on the “Terms and Conditions” link on the Store’s website and by saving its PDF version on any medium.
Using the Store requires reading and accepting these Terms and Conditions. Placing an order through the online Store is tantamount to accepting the Terms and Conditions. To accept the terms and conditions and place an order, it is necessary to check the option: “I accept the terms and conditions.”
II. Definitions
ONLINE STORE – the online store available at the Internet address: www.shop.lioncut.eu
SELLER – SANLITE sp. z o.o., with its registered office in ZrÄ™bice, ul. LeÅ›na 1, 42-256 ZrÄ™bice, registered by the District Court in CzÄ™stochowa, XVII Commercial Division of the National Court Register – Register of Entrepreneurs under KRS number 0001073217, registered under NIP: 9492265618, REGON: 527108703, phone: +48 608 710 755, email: [email protected]
CUSTOMER – a natural person with full legal capacity or an entrepreneur within the meaning of applicable EU law, making purchases in the Online Store www.shop.lioncut.eu
ORDER FORM – an interactive form available in the Online Store www.shop.lioncut.eu, enabling the submission of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
ACCOUNT – a collection of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Seller, in which the data provided by the Service Recipient and information about the Orders placed by them in the Online Store are collected.
PRODUCT – a virtual item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.
SALES AGREEMENT – a sales agreement for the Product concluded between the Customer and the Seller via the Online Store.
ORDER – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement with the Seller.
III. Rules for Using the Store and Concluding a Sales Agreement
Orders in the Store can be placed via the website operating at www.shop.lioncut.eu.
The Store accepts Orders placed using the form 24/7, every day of the week. Orders placed on public holidays will be accepted on the business day following the day the order was placed.
The Seller reserves the right to conduct technical breaks in the Store.
Before placing an order, the Customer places the goods selected by them in the virtual basket that they intend to purchase. When selecting goods, the Customer can freely manage the contents of the basket by adding more goods to the basket or removing them.
Users can use the Store, including concluding Agreements, both after registering in the Store and without registering.
Registration in the Store requires the fulfillment of the following conditions together:
a) Completing the online form available on the Store’s website by providing personal data and password;
b) Acceptance of the Terms and Conditions.
In the case of using the Store, including concluding an Agreement without registration, Users are obliged to accept the Terms and Conditions.
The Buyer is obliged to fill in all the form fields correctly and provide data following the actual state.
After placing the order, the Seller immediately sends the Customer information about accepting the order for execution (acceptance of the offer). The contract is concluded at the moment of sending the information about the acceptance of the order to the Customer by the Seller. The Customer receives confirmation of placing an order to the e-mail address provided by them, containing information following the content of the Consumer Rights Directive 2011/83/EU – including the model instruction on withdrawal from the contract. This information confirms receipt by the Store of the Customer’s purchase offer.
The Customer can, at any time and without giving a reason, delete the Account (resignation from the Account) by sending an appropriate request to the Seller, in particular via e-mail to: [email protected] or in writing to: ul. Leśna 1, 42-256 Zrębice.
The price of the Product displayed on the Online Store’s website is given in dolars (USD) and includes taxes. The Customer is informed about the total price, including taxes, for the Product being the subject of the Order, as well as the delivery costs (including transport, delivery, and postal service fees) and other costs, and when these charges cannot be determined – about the obligation to pay them on the pages of the Online Store during the Order placement, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.
The condition for the correct submission of the Order is to fill in all the required data necessary for shipment or issuing an invoice in the form provided on the Store’s website and confirm (by using the appropriate button) that the order is being placed with an obligation to pay.
When placing an order, the Customer is obliged to provide correct, current, and accurate personal data, i.e., in particular: name and surname, exact residential address, correspondence address (if different from the residential address), delivery address (if different from the above addresses), e-mail address, and contact telephone number. The Customer may cancel the order before the order is shipped by the Seller. To cancel the order, the Customer must contact the Store immediately by phone, with email confirmation, or by email with read receipt confirmation.
IV. Payment Methods
The Seller provides the Customer with the following payment methods for the Sales Agreement:
a) Payment via credit/debit card (before shipping the goods)
b) Electronic payment via PayPal (before shipping the goods)
The Buyer is obliged to pay the final price, resulting from the purchase price of the goods, increased by transport costs and any handling costs associated with the selected method of electronic payment.
Settlements of transactions made by electronic payments and payment cards are carried out in accordance with the Customer’s choice via secure online payment systems.
The moment of payment is considered to be the date of the authorization of the payment transaction.
In the case of the Customer choosing payment by transfer, electronic payments, or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sales Agreement.
V. Delivery Costs and Methods
The delivery of the Product is available worldwide.
The delivery of the Product to the Customer is chargeable unless the Sales Agreement states otherwise. The delivery costs of the Product are indicated to the Customer on the pages of the Online Store in the information tab regarding delivery costs and during the placement of the Order, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.
The delivery of the Product to the Customer is free of charge if it is an electronic product.
The Seller provides the Customer with the following delivery or collection methods for the Product:
a. Electronic shipment via email
The maximum order fulfillment time is 1 day (24 hours).
VI. Complaints
The Seller is responsible for the sold Product if the sold Product has a physical or legal defect (warranty).
Ways to file a complaint:
a) in writing to the correspondence address: ul. Leśna 1, 42-256 Zrębice.
b) in electronic form via e-mail to: [email protected]
In the complaint notification, the Customer should indicate:
a) the product to which the complaint relates,
b) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect,
c) requests for how to bring the Product into conformity with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement;
d) contact details
The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. The lack of the Seller’s response within the above period means that the Seller considered the complaint justified.
The Customer exercising the rights under the warranty is obliged to deliver the defective Product at their
own expense to the address: ul. Leśna 1, 42-256 Zrębice. If, due to the type of Product or the manner of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.
VII. Withdrawal from the Contract
The Customer does not have the right to withdraw from the purchase agreement for a software license delivered by SANLITE SP. Z O.O., in accordance with Article 16(m) of the Consumer Rights Directive 2011/83/EU, which provides that goods are delivered in digital form and are not stored on a durable medium after the content has been delivered with the consumer’s express consent before the expiration of the withdrawal period and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
Before purchasing and activating the license, the Customer confirms that they have been informed about the loss of the right to withdraw from the contract at the moment of starting to use the delivered license code, which enables access to the software.
Before starting the process of delivering digital content at the Customer’s request, SANLITE SP. Z O.O. requires the Customer’s explicit confirmation, on a durable communication medium, that they have read and accepted the fact that the commencement of the performance results in the loss of the right to withdraw from the contract.
VIII. Protection of Personal Data and Electronic Services
- Personal Data Processing: Placing an order via the Store depends on the consent to the storage and processing by the Seller as the administrator of personal data contained in the order, in accordance with the General Data Protection Regulation (GDPR). The consent referred to in the preceding sentence is granted by checking the appropriate box with acceptance when placing the order.
- Purpose of Data Processing: The personal data entrusted to the Seller is used only:
a) for the purpose of fulfilling the concluded sales agreement, when it is necessary to take actions before concluding the agreement at the request of the person whose data is concerned, including to effectively confirm the receipt and acceptance of the order for execution and delivery of the goods to the indicated address;
b) obtaining opinions from the Customer by specialized entities on the quality of service in the online store;
c) when it is necessary to exercise a right or fulfill an obligation arising from a legal provision;
d) when it is necessary to perform certain tasks provided for by law for the public good;
e) when it is necessary to fulfill the legitimate purposes pursued by the data administrators or data recipients, and the processing does not violate the rights and freedoms of the person to whom the data relates. - Consent for Marketing: The personal data entrusted to the Seller may also be processed for marketing purposes, provided that the Customer consents to this in a separate statement.
- User Rights: The Customer has the right to access their data and to supplement, update, rectify, temporarily or permanently suspend consent to their processing, or request their removal if they are incomplete, outdated, untrue, or have been collected in violation of the law or are no longer necessary for the purpose for which they were collected, and the right to object to the processing of personal data for marketing purposes.
- Data Security: The entrusted personal data is stored and secured in accordance with the principles set out in the applicable legal provisions.
- Electronic Services: The Seller undertakes to provide free electronic services consisting of providing an interactive form that allows the submission of an Order in the Store (“Agreement for the provision of electronic services”), under the following conditions:
a) The agreement for the provision of electronic services is concluded at the moment of starting to use the above service (adding a Product to the basket),
b) The agreement is concluded for an indefinite period,
c) The Customer may terminate the Agreement for the provision of electronic services at any time by leaving the Store,
d) The minimum duration of the Customer’s obligations arising from the Agreement for the provision of electronic services is the duration of this agreement. - Technical Requirements: The Customer is obliged not to provide unlawful content. Technical requirements for using electronic services:
a) internet connection,
b) internet browser that allows displaying hypertext documents (HTML) on a computer screen linked on the Internet through the WWW service – in the version of Microsoft Edge, Mozilla Firefox, Opera, Google Chrome, or higher versions,
c) enabled Cookies and Java Script support.
IX. Out-of-court Methods of Complaint Handling and Dispute Resolution
Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of complaint handling and dispute resolution, as well as the rules of access to these procedures, are available at the relevant consumer protection agencies and authorities in the respective EU member states.
A Customer who is a consumer has the following examples of possibilities for using out-of-court methods of complaint handling and dispute resolution:
- An online dispute resolution platform provided by the European Commission, accessible at http://ec.europa.eu/consumers/odr, which provides an interactive and multilingual website with a one-stop-shop for consumers and entrepreneurs seeking to resolve disputes regarding contractual obligations arising from an online sales agreement or a service agreement.
X. Amendment to the Terms and Conditions
The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e., changes in legal regulations; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
In the case of consumers, the Seller informs them each time of the change in the content of the Terms and Conditions by email, provided that the Seller has the current email address of the Customer who is a consumer.
XI. Final Provisions
In matters not regulated in these Terms and Conditions, the generally applicable provisions of EU law shall apply, including but not limited to the General Data Protection Regulation (GDPR), the Consumer Rights Directive 2011/83/EU, and other relevant regulations.
Placing an order through the online Store (an order with an obligation to pay) depends on the acceptance of these Terms and Conditions – to place an order in the online store, full acceptance of the content of these Terms and Conditions is required. This acceptance takes place by checking the appropriate box when placing the order.
The lack of acceptance of the provisions of these Terms and Conditions makes it impossible to purchase the Goods offered by the store. The store will enable the Customer to familiarize themselves with the Terms and Conditions when placing an order. Customers with an account in the Store will be informed about changes to the Terms and Conditions via email. A Customer who does not accept the introduced changes to the Terms and Conditions has the right to delete the account at any time.
These Terms and Conditions enter into force on the day they are posted on the Store’s website and are valid for an indefinite period.
